Your questions, answered
Stays and enquiries
Common questions.
Useful details before you reserve. If your question is not covered, speak directly with our team.
Reservations
How does the booking process work?
Browse the collection and submit a request with your preferred dates. Our team reviews availability and contacts you to coordinate the stay.
Can I cancel or modify a booking?
Yes. Cancellation and modification terms are shown with your booking, and our team can help with any change request.
Do I need to create an account to book?
Yes. A private account keeps your stay details, messages, and reservations together in one secure guest area.
Rates and inclusions
Are prices per night or for the entire stay?
Displayed property rates are per night. Your estimated total is calculated from the selected room, dates, units, and number of guests before you submit a request.
What is included in the price?
Each property page lists its included amenities and services. Meals, transfers, and additional experiences are identified separately where applicable.